patient centered

Network Patient Representative Program

NPR Kick-Off Webinar "Partnering Together"

View the recorded webinar about the Network Patient Representative Program. Listen as NPRs and their facility partners share how they have partnered together to improve patient care and satisfaction at their clinics.

Download the Slides

NPRs are individuals that are on dialysis or have had a kidney transplant. They volunteer at their dialysis clinic working with staff to help improve the patient experience and share patient education. NPRs can also serve as peer mentors to fellow patients by sharing their experiences and providing support and encouragement. NPRs are role models in their clinic because of their positive outlook and their desire to learn as much about their kidney disease and treatment as they can to improve their quality of life. The NPR volunteers also serve as experts for the Network in developing projects and resources to improve patient care.

NPR Responsibilities:

  • Share educational materials from the Network and their clinic with other patients (such as posting info on a bulletin board
  • Be available to give support to new and current patients by phone, email, or in-person
  • Join the monthly NPR Connection Call the first Tuesday of the month to receive Network updates and to discuss ideas with other NPRs
  • Refer patients with questions or concerns to appropriate clinic staff (avoid giving medical advice)

Get more information in the NPR Handbook.

Come and Be a Part of the Action! Make a Difference!

Complete an application to be a Network Patient Representative and fax it to 816-880-9088. Or call 800-444-9965 for more information.

NPR Connection Calls

Monthly Network Patient Representative (NPR) Connection Call-Second Thursday and following Friday of the Month at 1:00 p.m. CT. Log in here.  and/or dial in by phone: 1-888-537-7715 Access Code: 885-90-323#.

2019 Connection Call Schedule & Topics

2019 Connection Call Schedule & Topics

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