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“Tune Up to Speak Up”-Tools to Improve the Grievance Process & Patient Satisfaction

“Tune Up to Speak Up”-Tools to Improve the Grievance Process & Patient Satisfaction

“Tune Up to Speak Up”-Tools to Improve the Grievance Process & Patient Satisfaction

PROJECT RESOURCES

Why am I Cold? – patient educational handout

Words of Wisdom “Schedule Changes” – staff handout with patient perspective 

 

Process Tune Up:

Tune Up to Speak Up - QAPI Quick Start Guide 

Grievance Process Flow Chart 

Grievance Staff Q&A 

Staff Grievance Poster 

Grievance Log Template 

Speak Up- Clinic Grievance Flyer (English) (Spanish) 

Grievance Acknowledgement Letter

Grievance Outcome Letter (Iowa)

Grievance Outcome Letter (Kansas)

Grievance Outcome Letter (Missouri)

Grievance Outcome Letter (Nebraska)

Sustainability Planning Tool

 

Staff Education: “Huddle Up to Improve the Grievance Process”

Heartland Huddle: Grievance Definition

Heartland Huddle: Grievance Process

Heartland Huddle: Retaliation

 

Patient Partnership:

NPR Program

“Tips For How To Be An Effective Patient or Family Advisor”

Patient Invitation to QAPI

 

“Take 5 To Tune In”

Take 5 To Tune In- Toolkit (All info)

Velasquez-Peralta, D., Ramirez, A, & Beto, J. (2016) ”Talking Control” as a Method to Improve Patient Satisfaction with Staff Communication in the Dialysis Setting. Journal of Nephrology Social Work- 40, (2) 16-24. 

 

 

For additional information or questions, please contact DeeDee Velasquez-Peralta 

DVelasquez-Peralta@nw12.esrd.net or 816-880-1702

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