Patient Engagement – Topic of the Month
Heartland Kidney Network is committed to assisting facilities in meeting the CMS and Network goal of improving patient engagement at the facility level. In 2018, the Network is incorporating patient engagement into all of our Quality Improvement Activities and we will be continuing the “Share How You Care” initiative. We will continue to gather and share the wonderful ways facilities are engaging their patients through the Patient Engagement Showcase. We ask that every facility share at least one activity throughout the year.
The Network is incorporating patient engagement into all our quality improvement activities and committed to developing resources to support facility level patient engagement through several projects including:
1. Network Patient Representative Program
The Network is asking all facilities to identify at least one patient/family member as a Network Patient Representative for their facility. This is a goal of the Network and is included in all of the 2018 Quality Improvement Activities project goals. The Network is working with the Patient Advisory Council to improve this NPR program in order to provide better support to the NPRs in the Network. Monthly NPR Connection Calls will be offered the 2nd Thursday and Friday of each month!
2. My Life, My Choices: Knowledge Is Power
“My Life, My Choices: Knowledge is Power”project resources continue to be supported with a new 2018 My Kidney Calendar. The expectation is that all facilities in the Network offer a copy to each patient and use the MY KIDNEY KIT for patient engagement with a minimum of 10% of patients. The My Clinic Plan offers ideas for assessment, planning and implementation of facility patient engagement activities. Pages are also available in Spanish, online at My Kidney Kit. Additional programs and resources such as the “All About You Review” Plan of Care Toolkit and “My Journey with Kidney Disease” patient video are also available help facilitate patient engagement.
3. Monthly Topic Sheets
Each month we will providing ideas specific to the next month’s topic highlighted in the MY KIDNEY CALENDAR. We encourage you to work with your Network Patient Representative (NPR) in this endeavor and will be sharing the resource information during the monthly NPR Connection Calls.
Go to Share How You Care Reporting Form to enter your facility patient engagement activities.