patient centered

Access to Care & Involuntary Discharge

Heartland Kidney Network continues to actively seek ways to understand and if possible, reduce the incidence of involuntary patient discharges — particularly for the reason of non-adherence to treatment. Included here are resources to assist in identifying and dealing with difficult patient situations

Forum of ESRD Networks Grievance Toolkit

Network 12 IVD Memo

Involuntary Discharge/Transfer Checklist

When Patients Don’t Come to Dialysis

Understanding the Conditions for Coverage related to Involuntary Discharge

This on demand webinar provides an overview of the ESRD CfC’s regarding IVDs, the sanctioned reasons for an IVD/IVT, the steps required by for an IVD by facilities, actions to take to prevent IVDs and the Network role and review process.

View the Recording

Download the Slides

Complete the Evaluation

Decreasing Dialysis Patient-Provider Conflict (DPC)

The Decreasing Dialysis Patient/Provider Conflict (DPC) toolkit is a wonderful tool to help staff manage conflict effectively, improve communication, and increase patient and staff satisfaction. Conflict is never easy and the unique characteristics of the dialysis setting can make it even more challenging. The DPC was developed by a national group of dialysis professionals and is recognized as a resource for decreasing involuntary discharges in the ESRD Conditions for Coverage. The DPC toolkit includes several tools to assist with both staff training and quality improvement. The training aims to decrease patient-provider conflict by building conflict resolution skills, improving communication and increasing understanding of how interactions with patients, their families and other staff may trigger or escalate conflict in the dialysis setting.

To learn more about or to re-visit this resource check out the DPC Overview provided. The manual can be downloaded by visiting the NCC website or if you’d like a hard-copy (with the interactive CD) complete the Network Resource Request form.