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Network Patient Representative (NPR) Program

Network Patient Representative (NPR) Program

What is the NPR program?

Heartland Kidney Network’s Patient Advisory Committee (PAC) developed the Network Patient Representative (NPR) program to help spread educational information, improve communication between patients and staff, and provide patients with additional support from a fellow patient. The Network’s NPR program is made up of NPRs from across Iowa, Kansas, Missouri, and Nebraska.

Who are NPRs?

NPRs are individuals that are on dialysis or have had a kidney transplant. They volunteer at their dialysis clinic working with staff to help improve the patient experience and share patient education. NPRs can also serve as peer mentors to fellow patients by sharing their experiences and providing support and encouragement. NPRs are role models in their clinic because of their positive outlook and their desire to learn as much about their kidney disease and treatment as they can to improve their quality of life. The NPR volunteers also serve as experts for the Network in developing projects and resources to improve patient care.

NPR Responsibilities:

  • Share educational materials from the Network and their clinic with other patients (such as posting info on a bulletin board
  • Be available to give support to new and current patients by phone, email, or in-person
  • Join the monthly NPR Connection Call the first Tuesday of the month to receive Network updates and to discuss ideas with other NPRs
  • Refer patients with questions or concerns to appropriate clinic staff (avoid giving medical advice)


Facility Staff -- use this form to validate your NPR:  NPR Status Verification Form

Come and Be a Part of the Action! Make a Difference!

Complete an application for the Patient Advisory Council or a Network Patient Representative and fax it to 816-880-9088. Or call 800-444-9965 for more information.

Patient Advisory Council Application

Network Patient Representative Application


NPR Connection Calls

Monthly Network Patient Representative (NPR) Connection Call-First Thursday and Friday of the Month at 1:00pm. Log in here.  and/or dial in by phone: 1-888-537-7715 Access Code: 885-90-323#.

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